Effective date: October 18, 2026
These Terms & Conditions (“Terms”) govern your use of Bobo Alal Bab’s customer app, delivery partner app, website, and related services. By creating an account or using the Services, you agree to these Terms.
1. Our role
Bobo operates a technology platform that connects customers, stores, and delivery partners. We are not the seller of products listed by stores unless explicitly stated. Stores are responsible for item availability, pricing shown in the app, and compliance with applicable laws.
2. Customer accounts and orders
- You must provide accurate contact and delivery information.
- You are responsible for activity on your account and keeping login credentials secure.
- Prices, fees, delivery times, and promotions may change; the checkout screen shows the amounts that apply to your order.
- You agree to pay for orders placed through your account using the payment methods offered in the app.
3. Delivery partner accounts
- Partners must provide accurate identity and vehicle information and maintain any licenses or permits required by law.
- Partners must accept and complete assigned deliveries professionally, follow traffic laws, and treat customers and merchants respectfully.
- Bobo may suspend or terminate partner access for safety violations, fraud, repeated cancellations, or breach of these Terms.
- Earnings, incentives, and payouts (if applicable) are described in the partner app and admin policies; tax obligations are the partner’s responsibility.
4. Acceptable use
You may not misuse the Services, including: harassment, hate speech, illegal content, tampering with the app, fake orders, payment fraud, or attempting unauthorized access to systems or accounts.
5. User content (reviews and chat)
Reviews, ratings, and chat messages must be honest and lawful. We may remove content that violates these Terms or applicable law. Do not share sensitive payment data in chat.
6. Cancellations, refunds, and delivery issues
Store-specific cancellation and refund rules may apply and are shown where relevant in the app. For problems with an order, contact in-app support promptly with your order ID.
7. Third-party services
Maps, payment gateways, and login providers are operated by third parties. Your use of those services may be subject to their terms.
8. Intellectual property
Bobo logos, app design, and software are protected. You may not copy, reverse engineer, or resell the Services without written permission.
9. Disclaimers and limitation of liability
The Services are provided “as is” to the extent permitted by law. Bobo is not liable for indirect or consequential damages. Our total liability for a claim relating to the Services is limited to the amount you paid to Bobo for that order in the preceding three months, unless a higher minimum is required by law.
10. Suspension and termination
You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms or if required for legal or safety reasons.
11. Changes
We may update these Terms. Material changes will be posted in the app and website. Continued use after the effective date constitutes acceptance.
12. Contact
Email: [email protected]
Website: https://boboalbab.com