Effective date: October 18, 2026
This Privacy Policy explains how Bobo Alal Bab (“Bobo”, “we”, “us”) collects, uses, and protects personal information when you use our customer app, our delivery partner app, our website, and related services (together, the “Services”).
1. Who this policy applies to
- Customers who browse stores, place orders, and receive delivery through Bobo.
- Delivery partners who register, accept assignments, and complete deliveries through Bobo.
- Visitors to boboalbab.com and our support channels.
2. Information we collect
2.1 Account and profile
- Name, phone number, email (if provided), profile photo (if you choose to upload one).
- Login method (phone OTP, Apple, Google, Facebook, or other supported providers).
2.2 Orders and delivery
- Delivery addresses, saved locations, order details, payment status, and order history.
- Precise location when you allow it — to set delivery points, show nearby stores, or navigate during active deliveries (partners).
2.3 Communications
- Messages you send in in-app chat (customer support, order-related chat, delivery coordination).
- Photos or files you attach in chat when permitted by the app.
2.4 Device and technical data
- Device type, app version, language, push notification token, and diagnostic logs needed to keep the Services secure and reliable.
3. How we use information
- Provide and improve ordering, delivery, payments, and account features.
- Verify identity, prevent fraud, and enforce our Terms.
- Send order updates, delivery status, and (with your permission) push notifications.
- Respond to support requests and resolve disputes.
- Comply with law and protect the safety of users, partners, and the public.
We use precise location for app functionality (delivery and navigation). We do not use precise location for cross-app advertising tracking.
4. When we share information
- Stores and partners involved in fulfilling your order (for example, store name, items, delivery address, contact phone for delivery).
- Delivery partners assigned to your order (limited details needed to complete delivery).
- Service providers that help us operate the platform (hosting, SMS/OTP, maps, payment processors) under confidentiality obligations.
- Authorities when required by law or to protect rights and safety.
We do not sell your personal information.
5. Your choices and rights
- Location: You can disable location permissions in device settings; some features may not work without location.
- Notifications: Manage push notifications in app or device settings.
- Account deletion: Customers can request account deletion in the app (Profile → delete account) or by contacting support. We may retain certain records where required by law or for legitimate business needs (for example, completed transaction records).
- Access and correction: Update profile details in the app or contact us for help.
6. Data retention
We keep information only as long as needed for the purposes above, including legal, accounting, and security requirements. When data is no longer needed, we delete or anonymize it where feasible.
7. Security
We use administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure; please use a strong password and protect your device.
8. Children
Our Services are not directed to children under 13. If you believe a child provided personal data without consent, contact us and we will take appropriate steps.
9. Changes
We may update this policy. We will post the new version in the app and on boboalbab.com. Continued use after changes means you accept the updated policy.
10. Contact us
Email: [email protected]
Website: https://boboalbab.com